Lay By terms and conditions

Online purchases can be converted to an in-store lay by at your request. A three month lay by term is available with the option of regular weekly or fortnightly payments. Items placed on lay by will accrue no interest and can be delivered on completion of lay by. An online confirmation will be completed and sent via email for your records.

Once fully paid, goods can be held at our showroom until the purchaser is ready to collect them. This option is available upon request only. Items placed on lay by for longer than three months will not be refunded. Cancellation of a lay by will result in forfeiture of the initial twenty percent deposit, and a store credit may be issued for the remainder, depending on the circumstances surrounding the cancellation. Items placed on lay by can not be exchanged.

Payments can be made in our showroom, by mail, internet transfer or by telephone credit card. Payment confirmation will be forwarded by post or email at the purchaser's request. It is the responsibility of the purchaser to inform Solid Gold of any change in address or personal details. No reminder letters will be sent if payments are missed. Several missed payments may result in cancellation of lay by without notice.

Details of goods held on lay by can be obtained by calling our showroom or enquiring here. Information provided to Solid Gold is for internal use only and will not be passed to third parties. Solid Gold cannot release information regarding goods held on the premises without prior consent from the purchaser. All purchases will be treated with the strictest confidence.

By selecting a lay by option, the purchaser agrees to abide by the terms and conditions placed upon them by Solid Gold. Solid Gold reserves the right to change the above information without prior notice.